FREQUENTLY ASKED QUESTIONS

Are regenerated ocean plastic garments comfortable?


Fascinatingly soft, compact and breathable, our ocean plastic fabrics, produced in Italy, are high quality and high performance, providing a premium experience to our customers. At the heart of our product is ensuring that there is no compromise to our customers experience by buying into products which use sustainable fabrics. Soft and pleasant on the skin, compact and breathable, and also highly UV protective ( UPF 50+), we'd argue it is quite the contrary!




Which ocean does the plastic come from?


Fishing nets and industrial plastic are collected from oceans all over the world!




When will I receive my pre-order?


Pre-order today and we will dispatch your order by 6th May 2021. If you choose express delivery, we will apply this when your order is dispatched.




What is your privacy policy?


This privacy policy sets out how Natural Grace (Natural Grace Limited) use and protect any information that you give Natural Grace when you use this website. Natural Grace is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you as described in this Privacy Policy. By using Natural Grace and its services, you agree to the collection and use of the information in accordance with this policy. Natural Grace may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 5th September 2020. If you are under 18, we require that you inform a parent or guardian about Natural Grace’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before signing up to the Natural Grace Newsletter or placing an order with Natural Grace. By visiting the site, you agree to Natural Grace's privacy policy and terms and conditions. Please note that this policy applies to Natural Grace, but not to websites maintained by other companies or organisations to which we link or engage in joint promotions. Natural Grace is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. YOUR INFORMATION Natural Grace collects personal information in several ways when you register, place an order, buy a gift for a friend, navigate the website or register for a service (such as, but not limited to, signing up to our newsletter) offered by Natural Grace. The Information we collect “Personal Information”: When you use Natural Grace, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, payment card information. Additionally we may also obtain information as a result of authentication or identity checks. This information is necessary for us to provide you the best service possible or comply with relevant regulations and laws (for example, process your payment and order, notify you of your order status, respond to any inquiries and requests, etc) “Log Data”: We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. We take the security of our customers’ data very seriously. We use technical and organisational measures to keep your data as secure as possible. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers. We will do our very best to avoid a breach but sometimes events happen despite this. Our promise to you is that if they do happen, we will ensure that the impact on you is as minimal as it can be. If we discover that your personal information has been breached and it could adversely affect you – and we have the means to let you know – we will do so as quickly as possible. If we can, we will tell you how the breach occurred, its nature, the steps we have taken to rectify its adverse effects and the steps you can take. We will provide you with details of who you can contact here if you have any queries and details of the regulator – the Information Commissioner’s Office – should you want to speak to them.




Do you do collabs?


We love working with content creators and influencers! Either drop us an email at grace.osborne@naturalgraceldn.com or slide on into the old DMs to discuss further.




Discount code T&Cs


Codes are redeemable against online orders of all Natural Grace products, unless stated otherwise. Natural Grace reserves the right to decline orders where the code is invalid. Codes can only be used once per person and only one code can be redeemed per order. Codes are non-refundable, non-transferable, have no cash value and are not redeemable against delivery charges. These terms and conditions are governed in accordance with the laws of England & Wales. Subject to availability and whilst stocks last.